What People Are Saying About Us
Alex and team are very professional and a pleasure to work with. They really go above and beyond for their clients! Thank you for all your hard work, and I fully recommend them for any real estate services!
We utilized Heather and Alexandra with Mountain Star Realtors to sell our townhouse this summer. When unforeseen challenges arose, they were persistent and helped drive the sale forward. We have no doubt that with the majority of other realtors, the sale would have fallen through. The buyers were challenging at best, and introduced numerous obstacles during the sale process. Heather and Alexandra bent over backwards and leaned on their many local connections to overcome each obstacle. We really appreciate their efforts and would recommend them to others looking to partner with a reliable realtor.
Alexandra worked tirelessly to help us get all the documentation- surveys, perc tests, needed to put our lot on the market. It was under contract in a couple of days. She did a great job and we would highly recommend her services.
The Mountain Star Team represented everything one wants in a realtor - timely and responsive customer service; excellent knowledge regarding the area of interest and surrounding environment; and consistent outreach and advocacy. Simply put, they were outstanding to work with.
Look, buying a house can be a daunting experience. I vacillated between excited and terrified sometimes within the span of a couple text messages. Hilary and her team at Mountain Star were phenomenal! Hilary guided me through the steps and the process and reassured me at every turn that what I was feeling was completely normal. Hilary is responsive, knowledgeable, intuitive, and exceptionally personable. Moreover, she and the team know the Asheville market and what it takes to successfully navigate it. They are savvy, shrewd, and a heck of a lot of fun to work with. I don’t want to do this again anytime soon, but when/if I do, Hilary will get the call. I can’t imagine buying (or selling) a house with anyone else.
Alexandra and the Mountain Star Team were outstanding in all aspects of the real estate business. The entire team worked feverishly to provide all the necessary documentation and correspondence with my family. The team simultaneously supported both my family in Florida and with me in South Korea to ensure a seamless transition effort with all parties concerned to sell our property in North Carolina without any delays. My family and I thank you for a job well done.
Both Alexandra & Heather made my experience seamless & simple from beginning to end! They even found more value in my property than I even knew was there, all while I was located hours away! I would definitely recommend both the agents and the firm for any real estate needs in the area, everything from start to finish was accomplished remotely! I cannot thank them enough!
The team was awesome! We loved the professionalism and fast response time when we had questions or concerns. They were right on target of what we needed to sell the house for and made sure we received the maximum price possible. It was the first time selling and the team made it smooth and informed us what we needed to expect. I loved the weekly phone calls and updates. I loved the staging of our home. I felt that helped the house sell quickly.
Renn Mahr & EV VonSeldeneck
5 stars all around! Mountain Star Team totally lived up to their name!
We so appreciate all that Heather, Alex and Hilary brought to the table to successfully sell our house this summer. Their collective experience, kindness, tenacity, responsiveness, daily detail-orientation and care was off the charts. Every single step of the way. Really, really appreciate you Hilary and all that you did for us to make this happen.
-Renn Mahr & EV VonSeldeneck
I lived out of state and had to sell a home that a relative lived in. Heather and Alexandra helped me sell a home in 3 days, it was amazing how professional they both were. Thank you so much for making it so easy!!!
I hadn't bought or sold any real estate in years so when Alexandra and Heather
came into the picture I was confident immediately. From the beautiful staging, market
expertise, to the negotiating, these two were absolute pros. With Jen holding down
the fort in the office everything went through with ease. Trusting the sale of my
house to this team was the best decision I could have made! Thank you ladies!
Southern Charm Vacations
While I am a licensed agent in the Lake Norman area, I leverage the expertise of Rachel, Alex and the Mountain Star Team as they are very knowledgeable, responsive and have great access to resources to ensure your buying/selling experience is an exceptional one. In this recent August 2021 transaction, worked closely with Rachel and just had a great experience - would recommend to everyone!
-Southern Charm Vacations
We've never purchased a home or property in the mountains, so we not only needed help with purchasing a property, but we also needed an education of how to purchase and build in Western North Carolina. We could not have been happier with the level of service, responsiveness and approach that Rachel Rambo and the Mountain Star Remax Team gave us. Rachel was brilliant. We don't live near Asheville, but Rachel was excellent at consistently communicating with us long-distance via email and her website. By the time we actually met in person, it only took 2 days for us to find our dream property in Madison County. She helped us the entire way through the process and never made us feel like our umpteen questions were a bother! Rachel's service and expertise (and her ability to stay on top of things during closing process), really gave us a lot of confidence that we made the right choice with the property and our representation! Thanks again, Rachel & Mountain Star Team!!!
- Steven Herdegen
Heather and her team did a great job selling my property, I would highly recommend her services. Very satisfied with Heather’s help!
Hilary helped me find the home of my dreams. Hilary is really calm and down to earth, listened carefully and was very responsive to my wishes. She took me immediately to the house that I will now call my own. I highly recommend her.
Rachel and the Mountain Star Team were amazing! Would definitely recommend working with them, so glad we were led to them!
Excellent! From start to finish the process was guided & clear communication. We couldn’t be happier & appreciate their relentless efforts in all areas to make it all come together. Success!
Working with Heather and Alexandria was the most amazing experience, they are very knowledgeable and know exactly what you need to get your house sold. Their personalities are so great they are just all around amazing, I would like to say I would recommend them both to anyone I hear of needing realty work!
Roy, Champion Comfort
Hilary, all of the hoops you went through to make this happen was AMAZING! Also, I have to say, I have worked with many Realtors in the past and YOU get the job done with no problems and do what you say you will do! You are in my contacts, my friend!
- Roy, Champion Comfort
Seamless experience! Rachel “Rambo” and her team are pros! From start to closing, we were taken care of and always felt top priority! Thank you guys so much!!!
These ladies are more than amazing. I sold my very first house not knowing anything about the process. The Mountain Star Team was very patient, informative and supportive. A HUGE thank you to the whole team. I’m very thankful to have had them during the process. I’m excited to work with them in the future with buying. Will always recommend them!
Asheville, NC: February, 2021
Rebecca helped us get fair market value for our home. She was able to get great photographs and virtual tour set up for us to help us navigate showing the home and the pandemic. People were able to preview our listing before we went live which I think was helpful. We were under contract within just a few days of going on the market. Rebecca helped navigate some back and forth between the buyers agent and us to make sure everyone in the situation was happy. She even kept some of our boosted online advertising active just in case something fell through last minute. Very professional!
Steve and Nancy Freeman
There probably is not enough space or time to tell folks how much we appreciate the hard work, honest sincere advice, and overall help from Mountain Star Team. It is no secret how difficult the sale of these properties turned out to be, but Heather, Alex, and Jen wouldn't allow us to give up but just keep plugging along until the right buyers came along. We sincerely appreciate this team and all they have done for us and wish them continued success.
-Steve and Nancy Freeman
These ladies were so great to work with and I do not hesitate in recommending their services. They delivered on everything they said they were going to do and the level of communication and follow up was impeccable. Heather, Alexandra, and Jen are true Stars.
My husband and I really enjoyed working with Rachel Rambo from the Mountain Star Team. Rachel was down-to-earth, never pushy, and fun to work with. She was very professional, and her patience gave us the space to comfortably make the decisions that were right for us. Being new to Buncombe County, we needed to learn about the area and while friends and family shared their ideas, Rachel's input gave us valuable perspective on which areas fit our needs. Once we found The House, Rachel wrote the winning offer. From there she and the Mountain Star Team provided great resources and guided us through the process for a successful purchase. We are so glad we found Rachel!!!
My real estate agent - Rachel Rambo - made my experience of first time home buying really great. She is honest, thoughtful, caring, and very responsive whenever I have an inquiry. I feel so grateful to have gone through this process with her - and everyone on the Mountain Star team! Thank you!!
Alex and Heather made selling my home a breeze! It went smoothly from start to finish. They made great recommendations and kept in contact throughout the entire process. Would definitely recommend and use them again!
Kathy and Ken Hipps
Thank you so much for "holding our hands" during the process of selling our property! We had almost given up on finding a buyer until y'all came along. I wish you continued success in the real estate market! We will be your friends forever.
-Kathy and Ken Hipps
Peggy and Mountain Star Team worked their tails off to not only find us a retreat (we looked at almost a dozen homes), but also helping us through the buying process. They really came through for us when the listing agent was little to no help in the process!
Rachel Rambo was amazing to work with! She went above and beyond to help me through the process of buying my first home. From the very beginning she was extremely professional and kept the process moving along and explaining everything clearly along the way. I am so happy to have had her through this experience. I highly recommend Mountain Star Team, everyone was an absolute pleasure to work with!
I want you to know that I appreciate your hard work and diligence in securing us a buyer and representing us so well during the process.
I highly recommend the Mountain Star Team. It was a pleasure working with Jen, Heather, and Alexandra, they always kept in constant contact with us and we had a great experience from start to finish. They were fast to answer any of the questions that we had and helped us every step of the way. If we buy or sell another house Mountain Star Team will be the first call we make.
Heather and Alexandra are amazing. I recommend them wholeheartedly. They work hard and they care about their clients. And Jen is awesome.
Suellen and Karl Schwobel
Mountain Star promised a more aggressive approach to selling our home and they delivered. Personal attention, prospection for potential buyers, market analysis, and flexibility when recommended on marketing. They were willing to try additional marketing/advertising options, gave regular updates and communication, and prospected and networked with other agents. We had more showings in 30 days with Mountain Star than we had in 2 years with our prior realtor, plus a much more professional approach with MST. Heather and Alexandra are the best and have a great process to sell high-end, unique properties!
-Suellen and Karl Schwobel
I think all of you did an outstanding job working through this process and getting this deal done. I am completely satisfied with your efforts to keep things rolling and meet the closing deadline. Heather really stayed on top of things and was always available.
More than pleased with our experience with Heather and Mountain Star Team.
I actually have never met Heather in person. Ray and Susan did meet her before the shutdown and before we had formally engaged her as our realtor. I am very glad they did because she did a great job for us.
I told her several times, I don't know what we would have done without her.
As you know this was not a simple sale...many variables I would hope you don't have to deal with often. Heather came through in every crisis situation with professionalism and efforts "beyond the call of duty". Her ideas we invaluable.
In summary I could not have been more pleased with the service and support we received during a difficult time.
I have had the greatest experience working with these guys!
Would definitely recommend this team for anyone looking for great realtors to work with!
The Mountain Star Team was all that we could ask for and more. Rebecca was a blessing. Buying a home long distance is not easy, but on our short trips to the Asheville area to look at homes, Rebecca would spend the entire day with us looking at houses. She was always available to answer my concerns, and scheduled our inspections and estimates when we were available to be there. The entire team made the process much easier than it might have been otherwise. If you are looking to buy or sell in the Asheville area, I would highly recommend Rebecca and the Mountain Star Team.
First a great big THANK YOU for making homeownership possible for Anna & Doug. There were days when we weren’t sure it would happen but we kept forging ahead with your help. Your tenacity and perseverance gave us the encouragement needed to reach the day of closing. Your team gets a 10+++ for your knowledge, honesty, integrity, and timeliness, always delivering what you promised. We would recommend you without reservation to anyone looking for a realtor and/or realty group that puts their customers first. We will be ever grateful for you efforts.
Mountain Star Team, RE/MAX Executive—Alexandra Schrank, Heather Hines, and Jen Ruane—not only epitomizes what a “team” should be but raises the concept to the highest level! During the house showing process Alexandra quickly followed up on feedback and touched base with the buyer's agent. She was very aggressive in asking about potential offers. Alexandra and Heather's attributes were sincere: knowledge of the market, communication, timely responses, updates, enthusiasm, and desire to deliver! Mountain Star Team- Remax deserves a 10 plus star rating. Thank you all very much. If you’re buying or selling in the Western, NC market, or if you just need advice, I suggest you contact the “stars” at Mountain Star Team. You will not be disappointed!
It was such a pleasure to have Heather Hines handle the sale of my home in Hendersonville, NC. She is the utmost professional. Her ethics are exemplary. She listed and sold my home in 3 days for full asking price. I give her ⭐️⭐️⭐️⭐️⭐️
Peggy and the team were great to work with. We were kept informed on everything that was happening with the house we were interested in buying. I would definitely recommend Peggy as a buyer's agent for anyone looking for a house!
Peggy was very knowledgeable about the market in Asheville. She helped us every step of the way. I highly recommend working with Peggy in the Asheville real estate market!
Big shout out to our amazing real estate agent, Peggy Pinter! She was always willing to make time so we could see every crazy house we wanted to consider and gave us incredibly insightful and practical advice on the many fixer uppers we saw. We are grateful for her knowledge of every neighborhood in Buncombe county - and we really did drag her to every area. And that’s all before the awesome negotiating on our behalf. We got a fantastic house that suits our family - for a great price - and it’s in large part because she took the time to help us figure out what we really needed. Thank you!!!! If you’re buying or selling - We absolutely hope you’ll get in touch with Peggy.
Rachel Rambo and her team did a great job for me. She let me know promptly when condos in my category and price range were for sale, advised me on the offer process and guided me through the closing. I would definitely use her again.
My wife and I had Alexandra Schrank for our realtor. We had a terrible experience with our last realtor so we know what that experience felt like. Alex went above and beyond to make sure our needs were met. She was always willing to go to bat for us. You could tell she is passionate about her work and willing to play hardball to get us the best deal. Okay, enough baseball analogies. We appreciated her honest and transparent professionalism throughout the buying process. We also really appreciated her constant communication so that we knew where we stood at all times. We absolutely fell in love with Alex, her husband, and three sons as we finally slid to the home plate and finished the buying process. Dang it, I can’t help myself. All in all. 10 out of 10. Would highly recommend!
I had an exceptional experience during my buying/selling process. Rachel Rambo went above and beyond my expectations. She sold my house within 2 1/2 weeks!
If you're looking for a great real estate experience then I recommend using her and this team.
Trevor and Joyce
Heather and Alexandra worked hard at the sale of our home. They spent much time helping us stage the house, taking many pictures inside and outside, posting pictures and descriptions of the house and the community on line and working with other realtors to show the house to potential buyers. When the house was under contract, they worked with us and the buyer's realtor to draw up the contract. Furthermore, they helped us find workmen to help with some of the corrections that needed to be made. Heather and Alexandra kept in frequent touch with us to keep us up-to-date on the progress of the sale.
Trevor and Joyce
Monica and Dan
Throughout the experience of working with Claire, she was very responsive to meeting our needs, particularly where scheduling was important. She facilitated communication with all the parties effectively. Claire was a delight to work with and represented us very professionally.
Monica & Dan
Hannah and Jeremiah
Claire was great! She went above and beyond expectations for a realtor and helped us find the perfect home. She was quick with responses to questions and worked hard to find us information. I would highly recommend working with her.
Hannah & Jeremiah
Heather and her team did a great job representing us in the sale of our lot in Sovereign Oaks. They are professional, knowledgeable and responsive and we wouldn’t hesitate to work with them again.
Rachel Rambo and the Mountain Star Team are top notch!!! Very professional, friendly and get the job done! Would highly recommend them when buying or selling a home.
Alexandra and Heather worked tirelessly for my parents in selling their home of 50 years. They were also very willing to stay in contact with me, the daughter, as we worked through any obstacles that came up through the process. I would recommend them to anyone buying or selling a home in the Asheville area. Thanks again, ladies!
Started rough with a way to busy or lazy realtor. Rachel saw the problem without me pointing it out and gave me a new realtor who was professional, courteous and on it! I bought a home two weeks after the change. Very happy with my purchase and would recommend the Mountain Star Team to anyone.
"Heather and Alexandra are the best realtors I've worked with in my 6 years of real estate investing, buying and selling over 50 houses in the Asheville area in that time.
They have an incredibly broad and precise knowledge base of the current market, market trends, accurate pricing, the best ways to stage and market a property. They take the time to contact every showing agent for feedback and offer discussion, maximizing the impact of market time and exposure.
They’re also amazingly attentive and responsive, taking their job more seriously than any other realtor I have ever worked with. They’re also pleasant, friendly, and a great negotiator on both sides of the table, able to pull deals together that would otherwise fall apart without her finesse and expertise. When I need to sell a house fast for top dollar, Heather and Alexandra are my go-to team."
"Thank you for the outstanding service helping me sell and buy property recently. Everyone on this team is friendly, knowledgeable, and willing to go the extra mile to assist!"
Laura Michelle McKernan
"My house sold the second day on the market! Rachel Rambo is a hard-working woman who is dedicated to making the process of buying/selling easy for her client. HIGHLY recommended! Will work with her in the future when I’m ready to buy again."
"My experience with them was nothing short of amazing! Our situation was extremely time-consuming and Alyse worked day and night to make it all possible. This was our first home so I knew absolutely nothing about the process but Alex and Alyse walked by my side every step of the way. I wouldn’t think twice about using them again and I will be recommending them to family and friends!"
"My wife and I closed on a property in Fairview recently and had the pleasure of working with Alexandra (Alex to us, who did a fantastic job. This property ended up being a huge challenge as we had multiple survey issues as well as uncovering many problems during the inspection process. Alex's relationships in the region and thoughtfulness & creativity with how to approach these challenges saved the deal - this deal would have fallen apart with out her! Our family is very excited to now own this property in Fairview and could not recommend Alex more highly."
"Rachel and her entire team are fantastic. Rachel Rambo was our real estate agent for around 7 months and showed us over 20 houses until we found the perfect one for us. She was honest, prompt, informed, and punctual. If we ever sell or purchase any other real estate we will definitely use Rachel and her team. The entire home buying experience was remarkably pleasant thanks to them."
"I highly recommend Alex for anyone looking to buy a house in Asheville, especially first time home buyers! She did a wonderful job of explaining everything to us in terms we could understand. She coordinated with our lender (who she recommended to us, who was also wonderful). She recommended great inspectors. She was attentive, responsive, helpful, down to earth, honest, and kind through every bump in the road. And when my husband was offered a job in Greenville instead of Asheville, she gracefully recommended another wonderful realtor there who we also loved and ultimately bought our first home through. Thanks so much, Alex!"
"I would buy another home just to get them to sell it for me, that's how truly exceptional their service was from start to finish. Extremely professional and personable when I first met them; they certainly did their research to make sure I was listing my home at the best competitive price, and even offered complimentary staging and photographing. It was certainly worth it, because the listing received multiple offers and went to contract within a week! They were aggressive yet diplomatic in negotiations with the buyer and maintained a fair price. Their communication with me was fantastic, I was constantly kept in the loop and felt well taken care of, especially while I was in the hospital for the birth of my daughter! In the end, they sold my home quickly at a price I'm happy with and treated me with the utmost respect throughout. I would recommend them 100%."
"Working with Alexandra I was grateful to come to know her integrity and trustworthiness. We appreciate the manner she broke down the house buying process into manageable steps. Thanks!"
"Alexandra, and the Mountain Star Team at ReMax, don't just represent their clients - they build a relationship with their clients. When it comes to the intricacies of the WNC real estate market, whether it's to build a home, purchase a home or an investment property, they know their stuff. Alexandra is professional and trustworthy as well as personable - she really cares. I've partnered with Alexandra twice and wouldn't think of working with anyone else."
"As a wholesaler who was new to the area, I was looking to work with an agent with knowledge of the local market and one who was familiar with the wholesaling process. Alexandra was a pleasure to work with and went above and beyond. Her communication throughout the sale was outstanding! I am very happy to recommend her."
"Heather Hines is an excellent Real Estate professional! She is there for you as a good friend until the end! I had a tough lot to sell, but with skill and patience, we did it! I will always be grateful, thank you Heather!!"
"Look no further than Heather Hines to work with for your real estate needs. She listed our home in Black Mountain and sold it within 45 days of it being listed. She is the only agent we use and refer all our friends to her."
"Great gal to work with. My husband and I just got married and wanted to buy our first home together. We reached out to Heather as she had worked with my husbands family before selling some of their land. I feel she’s is both personable and knowledgeable which made finding a home a lot easier. She also represented us well to the different buyers we approached before finding our dream home!!"
"Rachel was wonderful. She was very thoughtful and had really good information to share about the properties. I was always able to get in contact with her and never had a doubt that she would help us find out new home. I highly recommend her!"
"I had some hurdles selling my house. Heather was very professional and handled everything very well. I recommend Heather and her agency anytime. Her agency and co-workers were on top of everything. They work together well."
"Heather worked very hard to sell our house. She was great at communicating information with us throughout the entire process. I would definitely use her again."
"Alexandra is a true professional who has her client’s needs and wants at the forefront at all times. She is an absolute pleasure to work with."
Above and Beyond Aerials
"Alexandra is a pleasure to work with! She always has the best interests of her clients in mind, and looks for innovative new ways to market their properties. She is smart and savvy, with a warm personality that makes you feel comfortable every step of the way. Highly recommended!"
Above and Beyond Aerials
"Both Alex and Bob are amazing to work with!!! Went over and beyond to help."
"Family oriented personal attention."
"Alexandra is Very professional, knowledgeable, driven to succeed in helping you with your Real estate needs. She is determined to get you Results. She worked tirelessly to help us sell a piece of our property. We definitely would recommend her to anyone looking to sell or buy property."
"I could not recommend the Mountain Star Team from Remax enough! It was an incredibly friendly, knowledgable and welcoming environment."
"Alexandra is so helpful! It's been a pleasure working with her!"
"Alex and Heather are fantastic! Not only are they both super friendly and easy to work with, they are very thorough, knowledgeable and professional. I would highly recommend them to anyone who is looking to buy or sell a home."
"Alex is an amazing realtor. She goes above and beyond for all of your needs and wants to Help
You find the perfect home! Being a first time home buyer can be intimating and Alex makes sure you do not miss a thing!"
"Wow! what an experience. I have worked with many real estate agents across the country and different real estate teams. I can confidently say this is one of the best teams to work with in western North Carolina. They are extremely articulate when negotiating contracts, and they have been extremely creative on more difficult properties. It doesn’t matter if you’re buying or selling the mountain star team will be able to assist you with the best quality of service. Thank you for taking it upon yourselves to hold the industry to a higher standard."
Alexandra is an exceptional realtor. She gave us guidance and knowledge with selling our home. She was accessible and willing to go the extra mile to assist us especially by us being out of town. She was great with communicating and giving updates. She has genuine care and concern. She made our transition as smooth as possible. Alexandra did an excellent job with staging our home. When it went on the market it was under contract within 2 days. As a buyer or a seller she would do a great job representing you as your realtor.
"Alex was great to work with. She responded quickly to emails and checked in routinely. She even gave us information the mortgage company neglected to communicate and without her we wouldn't have known. Overall, a great experience. Thanks!"
"I'm so thankful we had Alexandra help us buy our first home. She was very clear and always made sure we understood all the laws, regulations, and proceedings buying our house. She worked around the clock and was always available to answer questions. She made sure we got the best deal for our home that had multiple offers on it. Buying a house was very stressful with a newborn baby but Alexandra helped ease our stress levels. She has great connections with contractors, inspectors, and lenders. She allowed us to build an affordable yet quality team to insure we were investing in the right house for us."
Alexandra Schrank was amazing to work with! She made this process super easy. She has so much knowledge of this industry and is awesome at what she does! I highly recommend her!
"As a wholesaler who was new to the area, I was looking to work with an agent with knowledge of the local market and one who was familiar with the wholesaling process. Alexandra was a pleasure to work with and went above and beyond. Her communication throughout the sale was outstanding! I am very happy to recommend her."
"It went as smooth as possible and Alexandra worked extra hard to make sure all of our paperwork, insurance, inspections, and contractors were lined up. If you're looking to purchase or sell real estate in the Asheville market or surrounding markets. I would highly recommend contacting Alexandra."
"I highly recommend Alexandra. Our property sale, which involved 3 long distance sellers who hardly knew each other at the start, could not have happened without Alexandra's patience, perseverance, knowledge, and energy The transaction was a bit convoluted and complicated for a relatively minor reward, and we never felt like we spent a second on the back burner. Fantastic experience for us."
"Alexandra, and the Mountain Star Team at ReMax, don't just represent their clients - they build a relationship with their clients. When it comes to the intricacies of the WNC real estate market, whether it's to build a home, purchase a home or an investment property, they know their stuff. Alexandra is trustworthy as well as personable - she really cares. I've partnered with Alexandra twice and wouldn't think of working with anyone else."
"Rachel was a wonderful. She was very thoughtful and had really good information to share about the properties. I was always able to get in contact with her and never had a doubt that she would help us find out new home. I highly recommend her!"
"I first met Alex before I even had the $ for a house and she still gave me time and attention and answered real estate questions for me. I also got to work with Heather and Rambo because they really are a team and will work together to meet deadlines and make sure the customer comes first. In the last year me and my business partners bought more than a million dollars of real estate and I used Alex every time. She has never let me down. I have also seen her go out of her way for other customers and people: bought a family in need a couch, employed young men making a fresh start to stage houses, and rent out of her own pocket dumpsters to clean out a house so we could get an inspector in. Alex, Heather, and Rambo feel free to give my number for a reference any time. Hope to work together again soon."
Ronald and Annette Austin
We absolutely would not have been able to sell our home with out Heather Hines. It was a difficult sale with the ROW issue and she stayed by our sides until the very end. I would highly recommend Heather for all your real estate needs. Highly capable, hard working, educated, and compassionate broker. Ronald and Annette Austin.
I want to thank you for all your hard work and for understanding. I would recommend you ladies to anyone. Very professional, organized, detailed and caring.
Thank you, Thank you, Thank you!!! Alex, you were such a blessing to our family during this house hunting adventure. Your hard work, dedication, and genuine care for us will never be forgotten. We appreciate you helping us in EVERY single way that you possibly could. The process seemed easy, understandable, and fun thanks to your hard work efforts!
Being in the real estate industry for many years, I can honestly say that Alexandra stands out as one of the best! She goes above and beyond and I would highly recommend her to anyone looking to buy or sell a home or just wanting information and/or advice about the local market. She's a gem!
Alexandra is by far the best agent I have worked with. She goes above and beyond for her clients. The process was very smooth and she took care of all the details necessary to close on time. I would highly recommend Alexandra for any of my family and friends.
Alexandra, has my very highest recommendation. Besides her tremendous expertise and knowledge, she demonstrates a caring, concerned, and kind approach to the client. Alex, does not push either which I praise highly in a real estate agent. I feel so fortunate to have had her working with us on our final house for the rest of our lives
Alexandra helped us find this home for my new family. She was always there to help answer my questions. She made sure to follow up on every detail no matter how small. She knows the area so well and has so much knowledge. I couldn't have asked for a better experience with buying a home. If I ever move again I will be using Alexandra. Highly recommend her.
This was not a straight forward deal from contract to closing and we could never have gotten through it without Alexandra. She went above and beyond to make this deal happen for us and now we have the place of our dreams! Alexandra was excellent in negotiating and advocating for us every step of the way and she did not give up where others likely would have.
Alex helped my family and I put tremendously. Super knowledgeable and willing to help in any way she could! I would definitely suggest her to anyone looking for their new home!
Alexandra is the best! She knows the market and works hard to make sure you can get the property you have always dreamed about. I would most definitely hire her again in the future. She made the stressful home buying experience and competitive market easy to understand and fun.
Alexandra helped organize builder interviews, contract reviews, kept a record of finances, liaised with builder regularly on my behalf, and managed the completion of the punch list. Throughout construction, she ensured builder kept to schedule or if not inquired as to why to ensure communication. She's very easy to work with, comes to the table with ideas and energy. I was very grateful to have her realty expertise on my side and I would recommend her to anyone.
I was from out of state and I was referred to Alex by an acquaintance. I was helping my son negotiate his first home in Asheville. From start to finish Alex was delightful, masterful and very resourceful. She has a connection to so many tradespeople that made our job so easy. She knew the questions to ask and how to quickly get answers. I would recommend Alex in a second. Alex will work hard on your behalf and get you the best deal possible.
Mary Lynn Manns
Alexandra was an amazing real estate professional when she sold my house and helped me purchase a townhouse. She was patient, kind, responsive and always asked the right questions to help me think the process of buying one house and selling another. This can be a stressful time but Alexandra made it as easy as possible. She acted as if I was her only client and took great care to take care of me. I highly recommend her to all my friends!
Charles and Cindy Kemp
Alexandra Schrank is a true professional in Real Estate. She is very thorough, knowledgeable, attentive, self motivated, express honesty and integrity and definitely exceptional to her professi on. Alexandr help sell our home within a few hours of being on the market. She actually should be an interior decorator as well for she can stage a home better than anyone. Alexandra provides unbelievable service and is always available ans eager to answer your question with positive feedback. I highly recommend Alexandra to anyone looking to purchase or sell a home. She is top notch and will be available every second of the way. Thank you Alexandra for all of your hard work. You are the best!
-Charles and Cindy Kemp
"I used Alex as my realtor to sell my house, and the seller of the home I bought used her as their seller's agent, since it was a FSBO listing. Alex is very professional, and went beyond the call of duty in helping meet my needs. My house had two offers the day after we listed it, and she helped me negotiate the sale. I needed to live either east or west of Asheville because of freeway access issues, and again, Alex was very helpful. She even sent out mass e-mails, and posted flyers in the area I wanted to live, as well as referring me to an excellent inspector. Thanks to her, I was able to move just three weeks after first seeing the new place. Alex is fun to work with, and she dealt with complicated negotiations with the buyer’s agent for the home I sold. If you want a realtor who is ethical and has your best interests at heart without compromising her high values, Alex is your gal!"
"Alexandra provided timely and thorough background information on each step of buying the two bedroom condominium. She negotiated the price we wanted and followed up promptly with all parties involved from inspection til closing. Alexandra spoke thoughtfully and frankly on all questions we asked. If we were to sell this and buy another property I would search for Alexandra Schrank to be our professional real estate agent."
"Alex worked really hard for us and helped through a number of setbacks and issues. In the end, we ended up with the perfect house for our family. We recommend her highly!"
"I never write reviews but in this case I felt it was necessary. Ali has become a wonderful friend through this process. She worked so hard to help my family find the perfect home. She was always available for us day or night. She was diligent and relentless, and we could tell from the first day that she truly loves her career. We are forever grateful to her for her love and support."
"Alex did a phenomenal job, and I will be the first to say that I am a very tough critic. Please continue for the details.
For anyone that has been through this you know, once your house sits on the market for 6 months and your initial term with your realtor is up, you begin to get bombarded with phone calls, letters, and flyers from every agent in the city. They all make promises that for the next 6 months they will do exactly what your last broker didn't. What I found from these calls, was that everyone sounded exactly the same. They all had their pitch for me ready to go, but they hadn't spent one minute reviewing my house, understanding why it didn't sell, or could give me any actionable plan of what they were actually going to do. They all just called hoping they could sell me with 0 effort. Except Alex.
When I spoke with Alex, she had a clear and concise plan laid out and ready to go. She had spent the time to review the property, and knew exactly what she was going to do differently. There were a few open questions and she did the research and quickly got back to me. Alex went above and beyond every step of the way and when we decided to move forward, it took her 1 day to have the house staged. She did the staging herself, and she did an amazing job. She was a great communicator during the entire process, and she hustled every step of the way. She did an amazing job, and was a pleasure to work with.
We tried to sell the house during one of the worst times of the year, and yet she still did an incredible job. She was fantastic to work with, and I could not recommend her any more highly. Alex is a hard worker and a great communicator. You'd be making a great decision to trust her with your home."
Jared S Swenson
"Alexandra is a knowledgable, reliable and over achieving realtor. She went above and beyond for us as clients through every step of the way. She was available and eager to answer all of our questions at the drop of a hat. We highly recommend Alex for any of your real estate needs!"
"Unbelievable service!!! Always a step ahead, always available for questions anytime day or night! Buying a house can be a struggle at times, she made it seamless!!!! Thanks Alexandra!!!"
"Alex was invaluable in our search for a home. She made herself very available and was extremely flexible as our needs and criteria evolved over time. She also stayed really on top of the market and showed us suitable places before we would have known they were available, one of which we're happily living in now! She's the right mix of personable and professional that I would recommend to anyone house hunting in the Asheville area."